Shipping & Returns
Our goal is to always have your order shipped within 48 hours of receiving cleared funds. We can only ship to the verified billing address associated with your payment method. Shipping times will vary depending on the method selected at checkout and cannot be changed after completing your purchase. Once the carrier has your order they may experience delays which are out of our control and your delivery may be delayed. In these situations it is best to contact the carrier directly with the tracking number included in your order confirmation. If you accidentally provided us with incorrect shipping information let us know as soon as possible so we can try to correct it before it ships. If the package has already shipped it is your responsibility to recover the package and pay any fees associated with correcting the error.
We always want you to have a great experience shopping with us, if you have any concerns that are not covered by the policy below please contact us and we will try to find a solution.
We have a 48 hour return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be honored and the package will be disposed of.
You can always contact us for any return question at [email protected]nola.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the box your order arrived in is visibly damaged please take pictures before opening it to be able to request a replacement or refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on used items, sale items, or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.